Privacy Policy

Pet House collects personal data when you participate in this website. Registration in the website, and your acceptance of the Terms of Use and/or Account Agreement, constitutes your permission for the Company to maintain the data. The data is collected to, among other things, maintain a record of those who have participated in the Program, to fulfill orders, to properly issue discounts and Offers, and for marketing purposes, in accordance with Company's Privacy Policy Statement.

What Information Do We Collect About Our Customers?

The information we learn from customers helps us enhance and personalize the Stores and the services we offer. We gather the following types of information:

Information You Give Us. We receive and store any information you enter on our Stores or provide us in any other way (e.g., by telephone). This may include information you provide when you register as a member, engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions or other features or services offered by us. As a result, you may be supplying us with such information as your name, address and phone numbers; people to whom purchases will be shipped, including addresses and phone numbers; purchase history; and names and email addresses of friends, possible Refer-a-Friend customers and other people.

How Do We Use the Information We Collect and Do We Share the Information We Receive?

Information about our customers is an important part of our business. We use information we collect from the Stores to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience, and to inform you of offers and discounts. For example, you can expect to receive a welcoming email to confirm your username and password. Additionally, we communicate with you in response to your inquiries, to provide the services you request and to manage your account. We also send service-related announcements on occasions such as when we need to temporarily suspend a website, App or other service for maintenance. We also will send you promotional emails on occasion. Generally, you may not opt out of service-related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account.

Automatic Information.

We automatically receive and store certain types of information whenever you interact with us. For example, as most websites do, we use "cookies" and other technologies to obtain certain types of information when your computer, mobile phone or other device (each, a "Device") accesses one of our Stores. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the Website's Uniform Resource Locator ("URL") that you just came from, which URL you go to next, what browser you are using, and your Internet Protocol ("IP") address. Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call any of our toll-free numbers. We associate the information we store in cookies with personally identifiable information you submit while on any of our Stores. During some visits, we may also collect technical information from your Device to help us identify your Device for fraud prevention purposes.

Mobile Devices.

If you use a mobile Device to access any of our Stores, we may collect certain information in addition to what we collect when you use other kinds of Devices to access our Stores. We may receive information about your location and your mobile Device, including a unique identifier for your Device, your mobile operating system and the type of mobile Internet browser that you use. We may at times use this information to provide you with location-based services and information, such as advertising, search results, and other personalized content.

Minors

You must be 18 years of age or older to become a member of any of our Stores. We do not knowingly collect information from minors.

Changing Your Personal Information

You may review, change or correct your personally identifying information at any time by accessing your account information on the Stores or calling us at the contact information below. You are responsible for maintaining the accuracy and completeness of your personal and other information, including your email address, and we urge you to review your information regularly to ensure that it is correct and complete.

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